Differences

This shows you the differences between two versions of the page.

--- support [2015/11/14 19:58] – zround
+++ support [2023/06/01 17:06] (current) – zround
@@ Line 1: / Line 1: @@
-====== Support ======
+==== Official Support Center ====
-Support is provided by forums and [[info@zround.com?subject=Support request: ( Enter a short description )|e-mail]]. We read official forums and mail support account on a dayly basis but you could get a quicker answer from other experienced users by posting in forums.
+An **online bug tracking and feature request** site is available at [[http://www.zround.com/support | ZRound Suport Center]]. You can see active issues and product roadmap. If you want to become an active member please register yourself to create bugs and feature requests. However, your registration must be approved by an administrator.
-=== Official Support Center ===
+For getting help or discussing ZRound Suite there is a workspace on [[https://join.slack.com/t/zround/shared_invite/zt-1i48qq075-myPSGxPNmRGd9osxuUpOAQ|Slack]] where you can ask questions and participate in discussions with other ZRound users.
-An **online bug tracking and feature request** site is available at [[http://www.zround.com/support | ZRound Suport Center]]. You can see active issues and product roadmap. If you want to become an active member please contact to info@zround.com for a user account.
+We are also on Facebook and Twitter but Slack/support site are the preferred channel for discussing and support.
-=== Official Forums ===
+==== How to report issues ====
+Useful information needed to help you:
+  * Windows Version
+  * ZRound version
+  * Step to reproduce the issue
+  * Screenshots
+=== Extra debug & Help desk report ===
+ZRound can enable a "debug" mode with extra-log details. You can activate the debug mode:
+== Command Line ==
+  * Running ZRound with the "-debug" command line option
+== ZRound user interface ===
+  * Activating the "extra-log" option on the ZRound Info window
+    - Open Info Window
+    - Mark "Extra debug" checkbox
+{{ ::zroundhelpdesk.png?400 |}}
+=== Helpdesk Report ===
+ZRound can generate a helpdesk report (.zip) including system settings, logs, etc. There is a button to generate the report on the ZRound Info window.
-  * [[http://www.zround.com/plugins/forum/forum.php | ZRound Website Forum (spanish/english)]]
-  * [[http://mini-zracer.com/forums/forumdisplay.php?f=170 | ZRound (Vendors Forum) on Mini-ZRacer site (english)]]