Official Support Center
An online bug tracking and feature request site is available at ZRound Suport Center. You can see active issues and product roadmap. If you want to become an active member please register yourself to create bugs and feature requests. However, your registration must be approved by an administrator.
For getting help or discussing ZRound Suite there is a workspace on Slack where you can ask questions and participate in discussions with other ZRound users.
We are also on Facebook and Twitter but Slack/support site are the preferred channel for discussing and support.
How to report issues
Useful information needed to help you:
- Windows Version
- ZRound version
- Step to reproduce the issue
- Screenshots
Extra debug & Help desk report
ZRound can enable a “debug” mode with extra-log details. You can activate the debug mode:
Command Line
- Running ZRound with the “-debug” command line option
ZRound user interface
- Activating the “extra-log” option on the ZRound Info window
- Open Info Window
- Mark “Extra debug” checkbox
Helpdesk Report
ZRound can generate a helpdesk report (.zip) including system settings, logs, etc. There is a button to generate the report on the ZRound Info window.
